The University Of Alabama Speech and Hearing Center
Notice of Health Information Practices
Effective Date: April 14, 2003
NOTE: THIS NOTICE DESCRIBES HOW CLINICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
WHO WILL FOLLOW THIS NOTICE
This notice describes the health information practices of the Speech and Hearing Center of The University of Alabama (a covered hybrid entity) and to the administrative departments at the University of Alabama that provide legal, billing, auditing, or other administrative support for this health care component, including but not limited to The University of Alabama Office of Counsel, The University of Alabama System auditors, the University’s Privacy Officer, Human Resources, and Risk Management: the Speech and Hearing Center. For purposes of this Notice, this UA health care component and its affiliated administrative support departments within the University shall be referred to as ”the Speech and Hearing Center.”
OUR PLEDGE REGARDING CLINICAL INFORMATION
We understand that clinical information about you and your health is personal. We are committed to protecting clinical information about you. We create a record of the care and services you receive at the Speech and Hearing Center. We need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated or maintained by the Speech and Hearing Center, whether made or maintained by the Speech and Hearing Center personnel or your personal clinician.
This notice will tell you about the ways in which we may use and disclose clinical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of clinical information. We are required by law to
- make sure that clinical information that identifies you is kept private;
- give you this notice of our legal duties and privacy practices with respect to clinical information about you;
- follow the terms of the notice that is currently in effect.
HOW WE MAY USE AND DISCLOSE CLINICAL INFORMATION ABOUT YOU
The following categories describe different ways that we use and disclose clinical information. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories.
For Treatment and Treatment Alternatives.
We may use clinical information about you to provide, coordinate, or manage your clinical treatment and/or related services. We may disclose clinical information about you to clinicians, student trainees, or other the Speech and Hearing Center personnel or people outside our facility who are involved in taking care of you. For example, clinical information may be shared in order to coordinate different things you may need, such as further evaluation or medical treatment. We may also disclose your clinical information, as necessary, to other physicians or professionals who may be treating you or to whom you have been referred to ensure that they have the necessary information to diagnose or treat you. We also may disclose clinical information about you to people outside the Speech and Hearing Center who may be involved in your clinical care after you leave, such as your local physician, family members, public school personnel, or others we use to provide services that are part of your care. We may use and disclose your clinical information to tell you about or recommend possible treatment options or alternatives that may be of interest to you.
We may use and disclose clinical information about you so that the treatment and services you receive at the Speech and Hearing Center may be billed to you and payment may be collected from you, an insurance company, or a third party. For example, we may need to give your health plan information about a treatment or services you received so your health plan will pay us or reimburse you for those treatments or services. We may also tell your health plan about a treatment you are going to receive to obtain prior approval or to determine whether your plan will cover the treatment.
For Routine Health Care Operations.
We may use and disclose clinical information about you for the Speech and Hearing Center routine clinical operations. For example, we may use/disclose your clinical information to conduct or arrange for clinical reviews, legal services, and auditing functions; to resolve internal grievances; or to conduct other business management and general administrative activities of the Speech and Hearing Center. These uses and disclosures are necessary to run this Speech and Hearing Center and make sure that all of our clients receive quality care. We may also use clinical information to review our treatment and services and to evaluate the performance of our staff in caring for you. We may also combine clinical information about many Speech and Hearing Center clients to decide what additional services the Speech and Hearing Center should offer, what services are not needed, and whether certain new treatments are effective. We may also disclose information to clinicians, student trainees, and Speech and Hearing Center personnel for review and learning purposes. We may also combine the clinical information we have with clinical information from other entities to compare how we are doing and see where we can make improvements in the care and services we offer. We may remove information that identifies you from this set of clinical information so others may use it to study clinical service delivery without learning who the specific clients are.
Individuals Involved in Your Care or Payment for Your Care.
With your permission, we may release clinical information about you to a friend, relative, family member or any other person you identify who is involved in your clinical care. We may also give information to someone who helps pay for your care. We may also tell your family or friends your condition. In addition, we may disclose clinical information about you to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status and location.
Appointment Reminders and Health-Related Benefits and Services.
We may use and disclose clinical information to contact you as a reminder that you have an appointment for treatment or clinical care at the Speech and Hearing Center or to tell you about services that may be of interest to you.
The Speech and Hearing Center is a teaching/training program. Therefore, clinical information is often used for these purposes. It is common practice to video-tape or audiotape clinical sessions for teaching purposes. Other clinical records might be reviewed with students for teaching purposes. Information will be used or disclosed only to students enrolled in clinical education courses who have received training regarding privacy and security of protected health information.
Under certain circumstances, we may use and/or disclose clinical information about you to researchers when their clinical research study has been approved by an Institutional Review Board. While most clinical research studies require specific client consent, there are some instances where client authorization is not required. For example, a research project may involve comparing the health and recovery of all clients who received one medication to those who received another, for the same condition. This would be done through a retrospective record review with no client contact. The Institutional Review Board reviews the research proposal to make certain that the proposal has established protocols to protect the privacy of your health information.
We may use clinical information about you to contact you in an effort to raise money for the Speech and Hearing Center. We may disclose clinical information to a foundation related to the Speech and Hearing Center so that the foundation may contact you in raising money for the Speech and Hearing Center. We only would release contact information, such as your name, address and phone number and the dates you received treatment or services at the Speech and Hearing Center. If you do not want the Speech and Hearing Center to contact you for fundraising efforts, you must notify the Speech and Hearing Center Privacy Officer, Box 870242, Tuscaloosa, Alabama, 35487 in writing.
Certain Marketing Activities.
The Speech and Hearing Center may use clinical information about you to forward promotional gifts of nominal value, to communicate with you about services offered by the Speech and Hearing Center, to communicate with you about case management and care coordination and to communicate with you about treatment alternatives.
The Speech and Hearing Center Directory.
We may include certain limited information about you in the Speech and Hearing Center directory while you are a client at the Speech and Hearing Center. This information may include your name and location while at the Speech and Hearing Center. Your name may be released to people who come by or call and ask for you by name.
There are some services provided in the Speech and Hearing Center through contracts with business associates. An example would be companies we use to provide communication devices. When these services are contracted, we may disclose your clinical information to our business associate so that they can perform the job we’ve asked them to do. To protect your health information, however, we require the business associate to appropriately safeguard your information.
As Required By Law.
We will disclose clinical information about you when required to do so by federal, state or local law.
Public Health Risks & Communicable Diseases.
We may disclose clinical information about you to public health or legal authorities charged with preventing or controlling disease, injury, or disability. For example, we are required to report the existence of a communicable disease, such as tuberculosis, to the Alabama Department of Public Health to protect the health and well-being of the general public. We may disclose clinical information about you to individuals exposed to a communicable disease or otherwise at risk for spreading the disease. We may disclose clinical information to your employer if required to determine whether you suffered a work-related injury.
Food and Drug Administration (FDA).
We may disclose to the FDA and to manufacturers clinical information about adverse events with respect to food or supplements or product defects or problems, or post-marketing surveillance information to enable product recalls, repairs, or replacements.
Victims of Abuse, Neglect or Domestic Violence.
We are required to report child, elder and domestic abuse or neglect to the State of Alabama.
Health Oversight Activities.
We may disclose clinical information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.
Lawsuits and Disputes.
If you are involved in a lawsuit or a dispute, we may disclose clinical information about you in response to a court or administrative order. We may also disclose clinical information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested. We may disclose clinical information for judicial or administrative proceedings, as required by law.
We may release clinical information for law enforcement purposes, as required by law. We may disclose clinical information: a) in response to a court order, court-ordered subpoena, warrant or summons issued by a judicial officer; b) to identify or locate a suspect, fugitive, material witness or missing person; c) about an individual suspected to be the victim of a crime if, under certain limited circumstances, we are unable to obtain the victim’s agreement; d) about a death we believe may be the result of criminal conduct; e) about criminal conduct occurring on the University’s or the Speech and Hearing Center’s premises; or f) in emergency circumstances, to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.
Coroners, Clinical Examiners and Funeral Directors.
We may release clinical information to a coroner or clinical examiner. This may be necessary, for example, to identify a deceased person, determine the cause of death, or perform other legal duties. We may also release clinical information about clients to funeral directors as necessary to carry out their duties.
Organ and Tissue Donation.
If you are an organ donor, we may use or release clinical information to organizations that handle organ procurement or other entities engaged in procurement, banking or transportation of organ, eye or tissue to facilitate organ or tissue donation and transplantation.
To Avert a Serious Threat to Health or Safety.
We may use and disclose clinical information about you when necessary to prevent or lessen a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone reasonably able to help prevent or lessen the threat.
Military and Veterans.
If you are a member of the armed forces, we may release clinical information about you as required by military command authorities. We may also release clinical information about foreign military personnel to the appropriate foreign military authority.
National Security and Intelligence Activities.
We may release clinical information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.
Protective Services for the President and Others.
We may disclose clinical information about you to authorized federal officials so they may provide protection to the President or other authorized persons or foreign heads of state or so they may conduct special investigations.
We may release clinical information about you for workers’ compensation or similar programs that provide benefits for work-related injuries or illness.
Inmates or Individuals in Custody.
If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release clinical information about you to the correctional institution or law enforcement official.
Other Uses and Disclosures.
Any other uses and disclosures will be made only with your written authorization.
YOUR RIGHTS REGARDING CLINICAL INFORMATION ABOUT YOU
Although all records concerning your treatment obtained at the Speech and Hearing Center are the property of the Speech and Hearing Center, you have the following rights regarding clinical information we maintain about you:
Right to Inspect and Copy.
You have the right to inspect and copy clinical information that may be used to make decisions about your care. Usually, this includes clinical and billing records, but does not include psychotherapy notes; information compiled in anticipation of criminal, civil, or administrative proceedings; or information subject to a law that prohibits access.To inspect and copy clinical information that may be used to make decisions about you, you must submit your request in writing to the Speech and Hearing Center Privacy Officer. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.We may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to clinical information, you may request that the denial be reviewed. Another licensed health care professional chosen by the Speech and Hearing Center will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.
Right to Amend.
If you feel that clinical information we have about you in our records is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for the Speech and Hearing Center.To request an amendment, your request must be made in writing and submitted to the Speech and Hearing Center Privacy Officer. In addition, you must provide a reason that supports your request.We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:
- Was not created by us, unless the person or entity that created the information is no longer available to make the amendment;
- Is not part of the clinical information kept by or for the Speech and Hearing Center;
- Is not part of the information which you would be permitted to inspect and copy; or
- Is accurate and complete.
Right to an Accounting of Disclosures.
You have the right to request an “accounting of disclosures.” This is a list of certain disclosures we made of clinical information about you for reasons other than treatment, payment, or health care operations as described in this notice. This accounting also will not include disclosures we may have made to you, to family members or friends involved in your care, for notification purposes, or in response to disclosures for which we obtained your authorization/permission.To request this list or accounting of disclosures, you must submit your request in writing to the Speech and Hearing Center Privacy Officer. Your request must state a time period which may not be longer than six years and may not include dates before April 14, 2003. Your request should indicate in what form you want the list (for example, on paper or electronically). The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.
Right to Request Restrictions.
You have the right to request a restriction or limitation on the clinical information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the clinical information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend.We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.To request restrictions, you must make your request in writing to the Speech and Hearing Center Privacy Officer. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.
Right to Request Confidential Communications.
You have the right to request that we communicate with you about clinical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail.To request confidential communications, you must make your request in writing to the Speech and Hearing Center Privacy Officer. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted and must provide information on how payment will be handled.
Right to Revoke Authorization.
You have the right to revoke your authorization to use or disclose your clinical information except to the extent that action has already been taken in reliance on your authorization.
Right to a Paper Copy of This Notice.
You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. To obtain a paper copy of this notice contact the Speech and Hearing Center office.
CHANGES TO THIS NOTICE
We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for clinical information we already have about you as well as any information we receive in the future. We will post a copy of the current notice in the Speech and Hearing Center facility and on our website noted above. The notice will contain on the first page, in the top right-hand corner, the effective date. In addition, each time you visit the Speech and Hearing Center to receive health care services, we will offer you a copy of the current notice in effect.
FOR MORE INFORMATION OR TO REPORT A PROBLEM
If you have questions and would like additional information, you may contact the Speech and Hearing Center Privacy Officer, Box 870242, Tuscaloosa, Alabama, 35487, 205-348-7131.
If you believe your privacy rights have been violated, you may file a complaint with the Speech and Hearing Center Privacy Officer or with the Secretary of the Department of Health and Human Services. To file a complaint with the Speech and Hearing Center Privacy Officer, contact Rebecca Brooks, M.A., CCC-A, Box 870242, Tuscaloosa, Alabama, 35487, 205-348-7131. All complaints must be submitted in writing. Your complaint may be shared with the UA Privacy Officer and others at the University who assist the UA Privacy Officer and the Speech and Hearing Center Privacy Officers with HIPAA compliance.
You will not be penalized or retaliated against for filing a complaint.
NOTICE EFFECTIVE DATE: The effective date of the notice is April 14, 2003.